Featherdown
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Terms and Conditions

1. Bookings

Feather Down Farm Days only handles bookings from persons over 18 years of age. We reserve the right, at all times - without statement of reasons - to refuse a booking. Feather Down Farm Days will confirm the booking via e-mail and you will receive a Payment Request within 24 hours. The confirmation and invoice must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 10 days following the date of the confirmation/invoice and in any case before the start of the stay. If, within 10 days after the booking, you are not in possession of a confirmation and invoice, then you must get in touch with Feather Down Farm Days. Bookings made before November 1st with an arrival date in the next calendar year can be cancelled by Feather Down Farm Days. If this happens Feather Down Farm Days will offer you an alternative for the same period or a full refund of the deposit paid.

2.Group bookings

It is the right of Feather Down Farm Days to refuse group bookings if we feel this may be of detriment to other guests staying on the farm. We may ask single sex groups (i.e. hen or stag parties) to take over all the tents on a particular farm. It is the right of the farmer to refuse entry to any group bookings not authorised via Reservations and any monies paid will not be reimbursed. In case of query regarding groups please call our Reservations Office on 01420 80804

3. Prices

The prices in the brochure and on www.featherdown.co.uk are not binding; Feather Down Farm Days reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation/invoice is binding. Discounts and/or special offers can no longer be used after the confirmation/invoice has been sent by Feather Down Farm Days.

4. Tent rental

In the rental price of every tent the following is included:

Not included are, among other things:

5. Dogs

Dogs are allowed on a number of farms. They must be kept under control and on a lead during your stay. If a dog does cause a nuisance or you arrive without pre booking a dog in, the farmers reserve the right to ask that you take your dog to a local kennels. Please check the information on the location in question. Where pets are allowed, a maximum of two pets per tent is applicable. At the time of booking and at arrival on the farm, the dogs must be reported. There is a surcharge of £5 per dog per night.

6. Payments

7. Alteration costs

If, after confirmation of the booking, you would like to make some alterations to the booking, Feather Down Farm Days is not obliged to satisfy these requests. It is at the discretion of Feather Down Farm Days whether, and to what extent, these alterations will be accepted. For each modification in a booking already made, up to a maximum of 4 weeks before arrival, we will charge you £30 alteration costs. These costs will not be charged if you add a booking or change it to a more expensive period. In the case of an alteration to a cheaper period or (partial) cancellation within a period of 4 weeks before the start of the stay, you are chargeable for the entire booking amount. If, after confirmation of the booking of more than one tent, you want to reduce the number of booked tents, the cancellation provisions will be applicable. In principle, alterations cannot be permitted within 4 weeks prior to arrival.

8. Cancellations

It is advisable to take part in the cancellation fund of Feather Down farm at the time of booking. Without participation, the following provisions apply:

  1. In the event of a cancellation more than 10 weeks before the commencement of the stay, 30% of the rental amount will be payable with a minimum of £150.
  2. In the event of cancellation within 10 weeks before the start of the stay, the entire rental amount will be payable.
  3. In the case of premature termination of the stay, the entire booking amount is payable.

9. Arrival and departure

Procedure before arrival.

A number of weeks before commencement of the stay you will receive a voucher. In the case of booking in the short term you will receive this approximately one week before arrival. The voucher must be shown on arrival.

10. Arrival and departure procedure

On arrival at the farm, you need to produce your voucher. You have access to the tent from 4pm on the day of arrival. On the day of departure you must vacate the tent by 10.30am. Kindly note that the Feather Down Farm check-In time is between 4.00pm and 6.00pm on most farms. It is in your own interest not to arrive late, but should you be unavoidably delayed, please contact the farm direct, details of which can be found in your welcome document. A late booking fee may be applied to late arrivals.

11. Domestic Regulations

In order to make the stay on the farm for all guests as pleasant as possible, all guests must keep to the determined rules of behaviour laid down in the Domestic Regulations. You can ask for the Domestic Regulations on arrival, from the farmer. Breaching the Domestic Regulations can lead to removal from the farm without a refund of the rental sum or a part of it. Feather Down Farm Days reserves the right to make alterations in the set-up and opening hours of the facilities and supplies on the farm. We would also bring your attention to the fact that it is possible that maintenance activities will be carried out during your stay on the grounds or to the accommodation(s) without you being entitled to any compensation.

12. Force majeure

Force majeure as interpreted by Feather Down Farm Days exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Feather Down Farm Days, including threat of war, staff strikes, blockades, fire, floods, high winds and other disruptions or events. Feather Down hosts are within their rights to close their location when they consider such circumstances as these make it necessary.

13. Liability

Feather Down Farm Days and the corresponding farm accept no liability for:

14. Complaints

Despite all the care of Feather Down Farm Days and the affiliated farms it may occur that you have a genuine complaint. You must take up this complaint with the farmer immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 1 month after departure from the farm to lodge the complaint in writing or by email with Feather Down Farm Days.

15. Assumption of Risks

Remember that you will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards. Also you must be aware that some of the camp equipment (such as the bread oven) may be dangerous if misused. Whilst we and your host farmers take great care to keep you safe, accidents can happen and neither we nor the farm are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the host farmer as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

16. Day visitors

In principle, it is permitted to receive visitors during your Feather Down farm stay. These visitors must report themselves to the farm. Visitors will be charged £20 per car by the farm in question.

17. Reservation fee

A reservation fee of 25 euros is incurred when booking destination The Netherlands.

18. General

Your contract partner is Feather Down Farm Days / BoerenBed UK. These general conditions are applicable to all reservations, directly or indirectly made with Feather Down farm. Alterations are reserved on the contents of our publications. Obvious printing errors do not bind us.